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Learn at JLL

We develop world class leaders. Everyday. At every level.

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Get it done

Our leaders have a reputation for delivering results, have a passion for real estate, take ownership, and overcome obstacles.

Key concepts

  • Acts decisively
  • Drives results
  • Passion to win
  • Takes ownership
  • Accountable
  • Resilient

What this means for a leader

  • Makes timely decisions balancing effectiveness with efficiency
  • Drives to effective solutions with urgency
  • Takes calculated risks
  • Pushes self and others to accomplish objectives and exceed expectations
  • Uses feedback appropriately to adjust behavior
  • Delivers consistent, timely, high quality work
  • Rebounds quickly from setbacks and adversity when facing difficult situations

Business first

Our leaders use their business knowledge and network at JLL to think of new ways to help our clients win every day.

Key concepts

  • Focuses on customers and clients
  • Business/financial acumen
  • One JLL

What this means for a leader

  • Seeks out and understands the needs, perspectives and motivations of our clients
  • Creates win-win solutions
  • Follows through on commitments
  • Possesses appropriate expertise to perform job
  • Seeks opportunities to increase knowledge and skills
  • Understands and aligns work with JLL’s values and mission

Think big

Our world is complex so we stay laser focused on the big picture and simplify the complex so we can solve the most challenging problems.

Key concepts

  • Thinks strategically
  • Simplifies the complex
  • Solves complex problems
  • ​Sees the big picture

What this means for a leader

  • Balances the organization’s focus between long-term strategic choices and short-term marketplace dynamics
  • Translates vision into realistic business strategies
  • Uses data from diverse sources to solve complex problems
  • Sees patterns and connections across the data
  • Demonstrates computational thinking
  • Challenges status quo and thinks “outside the box”
  • Proposes ideas and concepts which advance the organization, resulting in new solutions
  • Fosters an environment where diverse and inclusive thinking is embraced

Drive change

Our leaders thrive on change. Using their curiosity to learn and digital drive, they take risks that drive our business forward.

Key concepts

  • Thrives on change
  • Learning agility
  • Intellectually curious
  • Appetite for risks
  • ​Digital drive

What this means for a leader

  • Anticipates change; open to new ideas and new methods
  • Thrives in changing business conditions
  • Learns quickly from mistakes
  • Thinks broadly; processes information quickly
  • Focuses externally
  • Seeks new knowledge and skills and applies those insights to work
  • Seeks out the latest advances in data and technology and applies them to our business
  • Uses technology and data to win new business and advance ​our current business
  • Positions JLL as a leader in digitalization of the real estate industry

Help others

Every day we help each other and our clients succeed by caring sincerely and collaborating.

Key concepts

  • Builds relationships
  • Actively collaborates
  • ​Helps others succeed

What this means for a leader

  • Is authentic
  • Ability to work effectively with different people and teams
  • Understands whole firm – beyond business line and geographic boundaries
  • Builds trust
  • Embraces the ideas of others across cultures, geographies and experiences
  • Embraces diversity and creates a culture of inclusion
  • Supports others’ personal growth objectives
  • Takes ownership for own performance and performance of team


Leaders at JLL create ambitious visions and strategies and energize their peers and teams to bring those visions to life.

Key concepts

  • Inspires others
  • Creates vision and strategy
  • ​Energizes others

What this means for a leader

  • Creates and articulates a compelling vision that galvanizes people
  • Inspires others to follow organically
  • Creates a culture that makes JLL an employer of choice
  • Demonstrates enthusiasm for capturing new opportunities in the face of change or challenge
  • Establishes priorities and ensures their alignment with goals
  • Creates and supports a climate to maximize performance
  • Models positive and enthusiastic behavior
  • Champions employee development for career growth and mobility